Shipping Policy

We’re so excited to send a little more love your way. Here’s everything you need to know about how The Love Jar ships.

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Processing Times

All orders are processed within 3-5 business days.

During peak seasons, launches, or holidays, processing may take slightly longer—but we always work to get your order out as quickly as possible.

 

You’ll receive a confirmation email when your order is placed and another once it ships.

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Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the shipping option selected.

 

U.S.

 

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Priority Shipping: 1–2 business days
  (Delivery windows are estimates provided by the carrier.)

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International Shipping

We currently ship to select countries. Delivery timeframes vary by destination and local customs processing.

 

Customers are responsible for any customs fees, duties, or taxes imposed by their country.

 

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Order Tracking

Once your order ships, you’ll receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear.

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Shipping Address Accuracy

Please double-check your shipping information before completing your order.

We are not responsible for:

 

• Orders shipped to incorrect or incomplete addresses

• Delays caused by carriers

• Packages marked “delivered” that cannot be located

 

 

If you need to update an address, contact us immediately at hello@ourlovejar.com. We’ll do our best, but changes are not guaranteed once an order is processed.

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Lost, Delayed, or Stolen Packages

If your package is lost or significantly delayed:

 

• Email us at hello@ourlovejar.com

• Include your order number and tracking information

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For packages marked “delivered” but missing, we recommend checking with neighbors or contacting the carrier directly. We’ll help investigate when possible.

 

Damaged Items During Shipping

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If your order arrives damaged:

 

• Contact us within 3 days of delivery

• Include your order number and photos of the damage

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We’ll send a replacement at no cost.

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Pre-Orders & Backorders

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If you purchase a pre-order or backordered item:

 

• Estimated ship dates will be listed on the product page

• Your payment secures your reservation

• Orders with both in-stock and pre-order items may ship together (unless otherwise noted)

 

Questions?

We’re here to help at hello@ourlovejar.com